How Papillon is responding to Coronavirus (COVID-19)  Find out more

Safely welcoming new residents during the Coronavirus COVID-19 pandemic


Welcoming new residents

We are welcoming new residents into all of our care homes providing our great care and to ensure that we are there for people that need care and support. In order to do this with the safety of our residents and staff at the centre of our thinking, we have a very clear admission policy and have infection control protocols that must be met.

Why Choose Papillon?

We have taken appropriate measures in order to assure the safe care of our residents, protect our staff and mitigate the risks of the current pandemic.


We understand the importance of resident’s family members and friends being able to visit at the care home.

We have in place a detailed policy on supporting visits securely and safely during the pandemic. Including enabling outdoor visits or window visits wherever possible and electronic contact (e.g. Facetime). We have also allowed for visits in exceptional circumstances, such as end of life.

As per Government guidance, there will now be no restrictions on the number of named visitors a resident can have. However we do encourage you to talk through with other family members as to how you would like to manage the visits. A maximum of two visitors only are allowed per single visit. 

Every care home (working age and for older adults) resident will also be able to nominate an essential care giver who may visit the home to attend essential care needs. The essential care giver can visit in all circumstances, including if the care home is in outbreak (but not if the essential care giver or resident are COVID-positive) A maximum of two visitors only are allowed per single visit. 

All visitors will be tested using rapid lateral flow tests (LFT) before every visit, must wear the appropriate personal protective equipment (PPE) and follow all other infection control measures – which the care home will guide them on – during visits. Visitors and residents are advised to keep physical contact to a minimum. Visitors and residents may wish to hug or hold hands, but should bear in mind that any contact increases the risk of transmission. Our code of conduct for visitors outlines our expectations during a visit to the care home at this time.

All visitors are required to read and sign to acknowledge acceptance of our Code of Conduct for Visitors and to complete the Visitor Health Screening Questionnaire and to take Lateral Flow Test for Covid-19 every time a visitor attends the care home.

Visitation Policy

This code of conduct details expected standards of behaviour, in general and in particular to ensure that visitors adhere to the guidance, policies and processes in place during a visit to the care home.

We appreciate these additional measures and processes can be frustrating, however, they are in place as it is with the very best interests of everyone’s safety.

Please do not hesitate to speak to us before your planned visit if you have any questions or you are not sure of any of the contents of this document and what is required. Our contact details are provided below.

Code of Conduct

Please note that you will be asked to observe several rules when visiting the care home. The key rules and procedures in place are outlined below. These are not exhaustive and any additional rules that are requested or explained to you during your visit by a member of the team must be followed.

Visitor Health Screening Questionnaire and Booking

Arranging Visits


Infection Control

Gifts and other items



You will be asked to sign and complete a code of conduct declaration to acknowledge you understand and agree to the code of conduct for visitors. You will also be asked to sign a visitor health screening questionnaire.

We also require the additional details for track and trace purposes. Thank you for your understanding and time.

Keep in touch

Please call our care homes if you would like to speak to a loved one.

If you have any questions please do not hesitate to contact one of our care home Managers or email us at

Thank you.