How Papillon is responding to Coronavirus (COVID-19)  Find out more

Safely welcoming new residents during the Coronavirus COVID-19 pandemic

05/11/2020

Welcoming new residents

We are welcoming new residents into all of our care homes providing our great care and to ensure that we are there for people that need care and support. In order to do this with the safety of our residents and staff at the centre of our thinking, we have a very clear admission policy and have infection control protocols that must be met.

Why Choose Papillon?

We have taken appropriate measures in order to assure the safe care of our residents, protect our staff and mitigate the risks of the current pandemic.

Visitation

New Government guidance issued to protect residents from the Omicron variant restricts the number of named visitors able to visit a resident to three (this number does not include essential care givers or preschool age children).

All visitors will be screened for symptoms of acute respiratory infection before entering. No one who has tested positive for COVID-19 in the last 10 days, is currently experiencing, or first experienced, coronavirus symptoms in the last 10 days, or who is in a relevant quarantine period following return from travel. will be allowed to enter the premises. Visitors should not enter the care home if they are feeling unwell, even if they have tested negative for COVID-19 and are fully vaccinated and have received their booster. Transmissible viruses such as flu, respiratory syncytial virus (RSV) and norovirus can be just as dangerous to care home residents as COVID-19. If visitors have any symptoms that suggest other transmissible viruses, such as cough, high temperature, diarrhoea or vomiting, they should avoid the care home until at least 5 days after they feel better.

A comprehensive risk assessment will be undertaken for each resident identifying the specific risks for them and others to develop appropriate strategies to safely manage those risks. These risk assessments will be discussed and agreed upon with the resident. Advice and support will be sought if the measures show signs of causing distress for individual residents.

1. Every resident can have 3 named visitors who can visit regularly.

2. Every resident can choose to nominate an essential caregiver who can visit the home and help to attend to essential care needs. They can visit any time including during outbreaks in the home unless they have Covid-19 symptoms or have been in close contact with someone who is Covid-19 positive.

3. We also continue to offer visits to friends or family members through arrangements such as outdoor visits, rooms with substantial screens, visiting pods, or from behind windows.

Conducting the visit

Visitors must follow any guidelines and procedures put in place by the home to ensure compliance with IPC. Copies of our guidance and procedures are made available to visitors before the visit and are also available to be read by visitors on arrival.

  • Visitors should wear a face mask when visiting the care home, particularly when moving through the care home. COVID-19 spreads through the air by droplets and aerosols that are exhaled from the nose and mouth of an infected person. Face masks reduce the risk of spreading COVID-19, especially when there is close contact between people in enclosed, poorly ventilated and crowded spaces. Face masks must fit securely around the face to safely cover the mouth and the nose.
  • We recognise that individual approaches are needed as the wearing of face masks may cause distress to some residents. In these circumstances, face masks may be removed when not in communal areas of the care home. However, other
  • There is a booking system in place to enable visits. It is not possible to facilitate adhoc or unannounced visits. The duration of the visits should not be limited if safe visiting practices can be maintained.
  • An area is provided for visitors to sign in, answer any necessary screening questions and comply with testing requirements before the visit takes place.
  • Visits should take place in a room most practical and comfortable for the resident (for example, residents with dementia may be more comfortable in their room with familiar belongings).
  • Visitors should wear a face mask when visiting the care home, particularly when moving through the care home. COVID-19 spreads through the air by droplets and aerosols that are exhaled from the nose and mouth of an infected person. Face masks reduce the risk of spreading COVID-19, especially when there is close contact between people in enclosed, poorly ventilated and crowded spaces. Face masks must fit securely around the face to safely cover the mouth and the nose.
  • We recognise that individual approaches are needed as the wearing of face masks may cause distress to some residents. In these circumstances, face masks may be removed when not in communal areas of the care home. However, other mitigations should be considered, including limiting close contact, clear visors and increased ventilation (while maintaining a comfortable temperature). 
  • If face masks are to be removed, a comprehensive risk assessment should be undertaken for each resident identifying the specific risks to them, staff and visitors and to develop appropriate strategies to safely manage those risks.
  • Visits take place in a well-ventilated room where doors and windows are open where safe to do so.
  • There are designated visiting rooms that are only used by one resident and their visitors at a time.
  • Enhanced cleaning and ventilation is carried out between visits. Any areas used by visitors are decontaminated several times throughout the day.
  • Visitors wear appropriate PPE as laid out in the guidance for working safely in a care home  here.
  • Visitors should maintain as much distance as possible, limit contact and follow handwashing protocols. However physical contact should be supported to help health and wellbeing, as long as infection prevention and control measures are in use, such as visiting in a ventilated space, using appropriate personal protective equipment (PPE) for the visit, and hand-washing before and after holding hands.
  • Gloves are not needed for hand-holding.
  • Communal areas can be used for visits if there is only one visiting group using the area at a time. Individual groups may wish to remove face masks to share a meal together in communal areas, providing no other people are in the area.
  • Visitors should limit contact with other residents and staff, and maintain as much distance as possible.
  • Regular conversations with staff can be arranged over the phone following in-person visits.
 
  • Visitors who are not legally required to self-isolate are advised against visiting the care home (for 10 days) if they have been identified as a close contact of someone with COVID-19, unless necessary, even if they have been fully vaccinated. Where visits do occur, visitors should have received a negative PCR test result prior to their visit, and a negative lateral flow test result earlier in the day of their visit.

Gifts and other items

Housekeeping

Declaration

You will be asked to sign and complete a code of conduct declaration to acknowledge you understand and agree to the code of conduct for visitors. You will also be asked to sign a visitor health screening questionnaire.

We also require the additional details for track and trace purposes. Thank you for your understanding and time.

Keep in touch

Please call our care homes if you would like to speak to a loved one.

If you have any questions please do not hesitate to contact one of our care home Managers or email us at coronahelp@mariposacare.com.

Thank you.