How Papillon is responding to Coronavirus (COVID-19) Find out more
Safely welcoming new residents during the Coronavirus COVID-19 pandemic
Welcoming new residents
We are welcoming new residents into all of our care homes providing our great care and to ensure that we are there for people that need care and support. In order to do this with the safety of our residents and staff at the centre of our thinking, we have a very clear admission policy and have infection control protocols that must be met.
Why Choose Papillon?
We have taken appropriate measures in order to assure the safe care of our residents, protect our staff and mitigate the risks of the current pandemic.
Our residents continue to be fully supported by our care teams to fully meet their needs.
Our residents benefit from fulfilling and personalised social activities and entertainment and even during lockdown we have maintained an excellent standard of living while meeting care needs.
Our teams have specialist dementia training and can meet a wide range of dementia focussed needs maintaining an excellent quality of life.
Our kitchens continue to operate as normal delivering high quality, nutritious and tasty meals, meeting residents’ dietary requirements and promoting healthy diet choices and treats too!
Our staff are trained in infection control and use of Personal Protection Equipment.
Our homes have never been short of PPE and we restock regularly with all necessary personal protective equipment to ensure our staff are able to do their jobs effectively while we mitigate infection control risks.
We have invested a substantial amount of money to install Thermal Cameras to ensure everyone entering our homes have their temperature measured. If a temperature is too high, protocols are being followed which means people do not get access to one of our care homes and appropriate advice is given.
All our homes benefit from strong COVID related protocols and Infection Control Champions and are supported by a wider Operations Team to assist them making decisions where appropriate.
We understand the importance of resident’s family members and friends being able to visit at the care home.
We have in place a detailed policy on supporting visits securely and safely during the pandemic. Including enabling outdoor visits or window visits wherever possible and electronic contact (e.g. Facetime). We have also allowed for visits in exceptional circumstances, such as end of life.
From 17 May 2021, as per Government guidance every care home (working age and for older adults) resident will be able to nominate five named visitor who will be able to enter the care home for regular visits. A maximum of two nominated visitors only are allowed per single visit.
These visitors will be tested using rapid lateral flow tests (LFT) before every visit, must wear the appropriate personal protective equipment (PPE) and follow all other infection control measures – which the care home will guide them on – during visits. Visitors and residents are advised to keep physical contact to a minimum. Visitors and residents may wish to hold hands, but should bear in mind that any contact increases the risk of transmission. There should not be close physical contact such as hugging.
Our code of conduct for visitors outlines our expectations during a visit to the care home at this time.
All visitors are required to read and sign to acknowledge acceptance of our Code of Conduct for Visitors and to complete the Visitor Health Screening Questionnaire and to take Lateral Flow Test for Covid-19 every time a visitor attends the care home.
This code of conduct details expected standards of behaviour, in general and in particular to ensure that visitors adhere to the guidance, policies and processes in place during a visit to the care home.
We appreciate these additional measures and processes can be frustrating, however, they are in place as it is with the very best interests of everyone’s safety.
Please do not hesitate to speak to us before your planned visit if you have any questions or you are not sure of any of the contents of this document and what is required. Our contact details are provided below.
Code of Conduct
Please note that you will be asked to observe several rules when visiting the care home. The key rules and procedures in place are outlined below. These are not exhaustive and any additional rules that are requested or explained to you during your visit by a member of the team must be followed.
Visitor Health Screening Questionnaire and Booking
Visitors will complete a Visitor Health Screening Questionnaire.
Visitors will be required to have a rapid Lateral Flow Test for Covid-19.
All visits will be by appointment only and may be cancelled by the care home at any time although we will do everything within our power to avoid having to do this.
To book an appointment please click on the relevant care home page here, to book an appointment via Calendly. Alternatively, call the relevant care home and request your Calendly booking is done by our team.
Nominated visitors are permitted to attend together or individually for a resident.
Babies and children under 5 years old will not be permitted to visit inside the care home as an infection control measure.
It is very important that any children over 5 years old visiting are able to follow IPC measures carefully. This will include social distancing, PPE use (where appropriate), and advice on minimising physical contact – as well as being able to follow any other instructions or advice the care home staff might provide.
Any children visiting (apart from babies and very young children) should also be counted towards the maximum number allowed for the visit.
As is the case with visitors of all ages, there should be no close physical contact between children and the residents they are visiting.
Visitors will not bring any other person, for whom they are responsible for, into the establishment without authorisation from the care home manager or their representative.
As per government guidance, it is essential with any repeat visits to see a person living in our care homes, that it is the same nominated persons visiting each time. We recognise this will be difficult but unfortunately it is essential to minimise the risk of the spread of COVID 19 within our care homes. The home will maintain a nominated visitor log for each resident.
Visitors will have an allocated time on the Visitor Schedule. We ask that visitors attend the home no more than 5 minutes before the scheduled start time and are ready to leave by the allotted finish time.
Unfortunately, we cannot guarantee that we will be able to accommodate extended or late arrivals.
While we understand how difficult it will be, you will need to refrain from physical contact.
The only exception to this is where we are allowing a nominated visitor session where you are allowed to hold hands. Holding hands is only allowed between the nominated visitors and resident and gloves must be worn.
Required PPE will be supplied to you. This will include a disposable apron and face mask.
It is required that PPE is worn in the care home at all times. You will be asked to dispose of these items safely in a specific location.
Please also remember that you will be required, where available, to take a Lateral Flow Test to test whether you have the virus. This could take up to 30 minutes to see a result and you need to allow this time for your visit as well. The result of the test may mean you are unable to enter the home. Where LFT is available, it will not be optional and anyone unable to take the test will not be allowed within the home. We encourage people who cannot or are unwilling to take the test to organise contact via electronic means with residents.
Please also remember you will be expected to answer some screening questions and have your temperature taken via thermal cameras, the results of which may mean you cannot enter the home.
Gifts and other items
Please do not bring gifts for residents. This is to reduce risk of the spread of the virus into the home.
Please do not bring hand luggage or other carry items into our care homes, we can also not take anything from you to look after for you during your visit.
Please make sure you attend the toilet prior to visiting the home, we can unfortunately not allow you to use any facilities within the home.
Unfortunately, we cannot offer you any refreshments during your visit.
All visits will be subject to our staff being available to attend.
You will be asked to sign and complete a code of conduct declaration to acknowledge you understand and agree to the code of conduct for visitors. You will also be asked to sign a visitor health screening questionnaire.
We also require the additional details for track and trace purposes. Thank you for your understanding and time.
Keep in touch
Please call our care homes if you would like to speak to a loved one.