We have created this page to answer any questions you may have around the measures being taken to protect and care for them throughout the COVID-19 pandemic. It also explores how we have handled the pandemic so far and provides the latest guidance from Papillon Care about the protocols we have implemented in our care homes. This information is intended for Papillon Care residents, patients, staff and any visitors to our brilliant care homes.
We would firstly like to thank all of those who have shown us their support throughout this difficult time. To our incredible staff for their absolutely fantastic support and efforts in caring for our residents and each other- without them we simply would not be able to manage this pandemic effectively. Also, to the friends and families of our residents, who have been patient and understanding of our strict visiting restrictions and along with the wider community, have sent thousands of messages of support, thanks and commendation to our truly magnificent staff- this really means a great deal to all of us and helps us maintain the great services and care we deliver. So truly, thank you.
We would also like to give thanks to the Local Authorities, NHS and CQC for their fantastic support during this crisis, a true team approach that has worked well for Papillon Care in supporting us and each other.
And finally, we want to say a huge thank you to our brilliant residents for their understanding, resilience and positivity. You are the centre of everything we do and we truly are privileged to be looking after you while living with us in your home.
We ‘locked down’ to external visitors except for healthcare and health and safety critical workers only on 13th March 2020. This decision was taken early and decisively. We quickly ensured our residents and staff were protected by PHE (Public Health England) guidelines inline with our own infection control procedures and we also worked hard to source PPE (Personal Protective Equipment) and ensure residents families and friends were well connected with the deployment of technology such as iPads for video-calling.
Fortunately, the quick actions and absolutely first class efforts from all of our care home staff and central support staff prior to official lockdown along with the stringent procedures we introduced and review on a regular basis have comprehensively helped us manage risk and maintain good quality care throughout the pandemic.
Although life seems to be returning to a new state of “normal”, we understand that the residents living in our care homes are still amongst the most vulnerable transmission groups of the COVID-19 Virus. So as we progress with a safer, socially distanced way of delivering care, we continue to follow the advice and guidelines provided by Public Health England and regularly review and adapt our approach as the situation changes.
We have constantly remained in close communications with local authorities, local public health authorities and of course central Government in order to have information at our fingertips to remain in a strong and robust position to achieve our main goal of keeping everybody safe.
Below, you’ll find the steps we are taking to protect residents in our care and staff in our employment through every stage of the pandemic.
We continue to safely welcome new residents into our care homes, so please do give your local Papillon care home a call if you are looking for care or need any further help.
We want to assure you that when we are welcoming new residents into one of our homes we have clear protocols in place to ensure that it is appropriate for them to move in. We are also ensuring that any new residents joining our homes, whether from a local hospital or the community, have been tested in advance and receive negative testing results prior to admission. To view our official statement for how we’re safely welcoming new residents into our care homes please click here.
We are very aware that an important part of living in a care home is being able to socialise and enjoy physical, mental and spiritual activity that is vital for overall wellbeing. We are delighted that the mix of. personalised care and our continually reviewed lifestyle support plans organised within our homes, have great new ways of keeping everyone active, including a number of virtual activities.
All whilst ensuring that the group activities we organise are smaller, adhering to social distancing advice, and enhanced infection control procedures are maintained. Our residents are thoroughly enjoying this and feedback has been great so far.
Please scroll through our gallery of images taken by our care home staff which shows some of the activities our residents have been up to during lockdown. See more of the daily goings-on inside our care homes on our Facebook page here.
As always, we are closely following Government guidance, and this has not changed for allowing visiting to care homes, although there has been some advisory guidance given more generally in England. It remains that visitors are not permitted inside our care homes, apart from in some exceptional circumstances, as our priority is to maintain necessary infection control measures in our homes during this time. Any decision to allow visitors is made based on the wellbeing of a resident and their needs.
We are doing all we can to allow for outdoor and window visits as we understand how important this is to both relatives and residents. Entry is subject to following safety protocols and the Home Manager may postpone visits at any time without notice, should they feel necessary for the safety of all. We are also following local lockdown guidance which may be communicated in different areas of the country, which unfortunately may result in visits being cancelled at short notice.
Whilst we are delighted to be able to go some way in supporting loved ones to be reunited, we are sorry to say that this won’t be possible for everyone, but will be, for those deemed able to accept an outdoor or window visit. In exceptional circumstances, we allow home visits under very strict conditions.
We are looking to the future when we are able to relax protocols and allow indoor visiting and we will be implementing a booking system to enable this to be done in a safe and manageable way. We will update you as and when appropriate, although our preference will continue to be for outdoor or window visits wherever possible, in order to limit the risk posed at present as it is important to ensure that we keep you and your loved ones as safe as possible as we know that this virus is very contagious.
We ensure that vital medical visits are arranged. All visitors must follow our meet and greet screening protocol: this includes washing hands on arrival, ensuring that no symptoms or exposure to COVID-19 have been experienced and also insist on taking a temperature before entry is permitted using our newly installed thermal cameras. PPE must be worn at all times.
Again, all of our care homes are set up for video calling to enable you to keep in touch more regularly with your loved ones. Our staff are also doing all they can to ensure that life in our services remains as comfortable and sociable as possible. We support our residents and patients to spend time on interactive activities and enjoy entertainment we continue to organise, whilst practicing physical distancing.
If you are required to make an essential visit to a Papillon care home it is important that you do so safely and in a way that minimises the risk of infection to our residents and staff. Therefore, before visiting and whilst on site, please follow this simple guidance:
If you are visiting outdoors please follow all guidance issued in advance and displayed during your visit, this includes maintaining social distancing at all times.
Thank you for taking the time to read this update. We will continue to update any changes to this part of our website so please bookmark the page. If you would like any further guidance or have any questions, please contact the care home Manager at each of our homes or alternatively email us at firstname.lastname@example.org
For comprehensive information about COVID-19 itself, please visit the Public Health England website.
This article was first published on 13 March, 2020 and is regularly updated as Government guidance changes. Last updated: 7th September 2020.